Best for
Customer Support AI tool
Intercom Fin AI Agent
Fin AI Agent resolves customer support conversations on its own. It reads your help articles, answers user questions, and escalates only when it has to.
Audience
Support teams
Pricing
Enterprise
What Intercom Fin AI Agent does
- Fin learns from your help center. Point it at existing articles and Fin starts answering in the same voice and with the same policies.
- Conversation control sits with the customer. Fin asks clarifying questions, walks through troubleshooting steps, and pulls data from connected systems.
- Hand-off rules decide when a human takes over. Fin escalates on sentiment, refund requests, or topics you mark as out of scope.
- Pricing is per resolved conversation. You pay when Fin closes a ticket, not for every message it sends.
When to use Intercom Fin AI Agent
- Support teams answer high-volume product questions outside business hours.
- Fin cuts first-response time on common refund, shipping, and account questions.
- It triages the easy cases so humans focus on the harder ones.
Intercom Fin AI Agent pricing
Intercom Fin AI Agent is offered as a enterprise product. Plans and exact prices change often — check the official Intercom Fin AI Agent site for current tiers and limits.
Frequently asked questions
How much does Fin cost?
Fin charges a fee per resolved conversation. The full price varies with volume and Intercom plan. See intercom.com/fin for current numbers.
Does Fin work without Intercom?
Fin is part of the Intercom support platform. You need an Intercom plan that includes Fin to deploy it.
How is a 'resolved conversation' defined?
Intercom counts a conversation as resolved when Fin's answer closes the ticket without the user reopening it. The exact definition lives in Intercom's billing documentation.